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Monday, March 5 • 10:00am - 11:15am
Reviews, Referrals and Retention

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The long-term success of any spa or salon business is highly dependent upon the business’ ability to build strong relationships and repeat visits with happy clients. Happy clients can and should also lead to positive reviews online, strong word-of-mouth marketing, and plenty of referrals. With more than 70% of buying decisions now being informed by online reviews, it’s vital spa and salon professionals be proactive in getting online reviews from their customers and using them as a tool for creating both new referrals improving client retention. Join author and marketing coach Felicia Brown to learn strategies for using online reviews and client testimonials to gain new clients and keep existing ones coming back.


The following pricing is for the Social Media & Marketing Track, which includes four classes in total.
Advance Pricing: $250
After February 5: $325


Speakers
avatar for Felicia Brown

Felicia Brown

Business and Marketing Coach, Spalutions
Felicia Brown is the owner of Spalutions, a firm which provides business and marketing coaching and consulting for massage, spa and wellness professionals. She is passionate about inspiring others to become successful in all of their endeavors. With appearances at many national and... Read More →


Monday March 5, 2018 10:00am - 11:15am
TBA